1. Introduction

Welcome to Xylen Management Ltd ("Company," "we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our eSIM web store (the "Service"). This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

When you use our Service, we may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and payment details.
• Account Information: Login credentials, purchase history, and preferences.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Information on how you interact with our website, such as page visits, navigation patterns, and transaction details.

3. How We Use Your Information

We use the collected data to:

• Process and manage your orders.
• Provide customer support and respond to inquiries.
• Improve our website, services, and customer experience.
• Detect and prevent fraud, unauthorized transactions, or security threats.
• Comply with legal obligations.
• Send marketing communications, with your consent.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing your personal data:

• Contractual Necessity: To fulfill our contractual obligations when you purchase a service from us.
• Legitimate Interests: For fraud prevention, service improvement, and analytics.
• Legal Compliance: When processing is required to comply with legal obligations.
• Consent: For marketing and optional cookies, where applicable.

5. Sharing and Disclosure of Information

We do not sell or rent your personal data. However, we may share information with:

• Service Providers: Payment processors, hosting providers, analytics services, and customer support platforms.
• Legal Authorities: If required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, sale, or acquisition.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the Internet is 100% secure.

7. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

• Right to Access: Request access to the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data in certain circumstances.
• Right to Restrict Processing: Request limitations on how we process your data.
• Right to Data Portability: Request a copy of your data in a commonly used format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Rights in Relation to Automated Decision-Making: Request human intervention in automated decisions.

To exercise your rights, contact us at info@xylen.net. If you are unsatisfied with our response, you may lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

10. International Data Transfers

If you are accessing our Service from outside the UK, your data may be transferred to, stored, and processed in a country where data protection laws may differ from those in your jurisdiction. Where required, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK government.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Xylen Management Ltd
The Custard Factory, Zellig 206 Gibb Street, Birmingham, B9 4AU, United Kingdom
Email: info@xylen.net